There are a lot of customers (over 90%) who are not happy with their crappy service. Every SINGLE time I order something and its delivered by UPS, they lose my package, deliver it to the wrong address, or I just never get it. It is truly a company of authenticity and integrity! The examples shown in the attachment are not legitimate UPS communications. If you receive any of these or another message from UPS you are uncertain about, do not follow any links or download attachments. UPS World Ease: Seldom or better I have never experienced such a low service level which should be reported to the Garda because is quite far below the level of legality. If I had the choice I would not allow UPS to deliver anything to me. I called UPS to complain and let them know I wanted delivery to my home. UPS My Choice members can receive an email or text message the day before a shipment arrives. The website now says they have attempted delivery. Deliver it to someone on the other side of the state.. then it tells me online "your package is being re routed" I finally get the book like 3 weeks after I ordered it. the phone agent was the one who asked for my credit card information. Streamline the process of shipping for your business with UPS Internet shipping. Explained please it urgent needed this on saturday,can call driver to see where they are , to get closer time frame or to maybe rediirect as wont be in to delivery address and can they deliver home address ,as been told by previous driver the control can call them under certain circumstances or urgent requests as they have the drivers number.. Told by advisor cannot and wont do this have to wait until failed deliver and rebook ..THIS IS STUPID AS I WOULD HAVE TO WASTE ANOTHER DAY . UPS Internet shipping: I have complained two times directly to the company. Very bizarre incident. What to consider when estimating your shipping costs, to avoid surprises. I thought I pay directly to the store? Having to check on the website myself and paying it. Please STAY AWAY from this company; it will give you a headache. UPS: TERRIBLE CUSTOMER (the worst! I asked if the fee was processed through them why they don't wave it because it was their mistake anyway. I haven't had too many problems, maybe 2 issues in the last 5 years. I am aware that UPS gives back to communities and serve individuals in ways to improve their quality of life. The agent was so rude and unprofessional. If they won’t be home, they can re-route most packages to their workplace, a neighbor’s home or a nearby UPS Access Point™ location. *Additional transportation charges may apply if outside the original delivery area. There is no signature required and there was no attempt to leave the package verified by our front door camera and two barking dogs that always alert us if someone is in the yard. Most internet orders that I have placed have been shipped by UPS. And that I was not here. It still shows no sign of being delivered to Amazon and they won’t refund the money until they receive it.So, if you get a choice of return method from Amazon, choose the Post Office (refund is made as soon as package is scanned) or anyone rather than UPS. I would normally use the post office but UPS came up as Amazon’s preferred option. I phoned UPS who told me that the driver couldn't find my address and subsequently decided that my house didn't exist. We’ll start sending you the news you need delivered straight to you. Thank you, you have successfully subscribed to our newsletter! But there are other package forwarders, and they have much better service than UPS.For example, if you ask me if you should leave the package at a pick-up shop, and I reply Yes!, then please do that instead of trying to deliver the package anyway. I can only assume now and hope it will be delivered on Monday. She had followed up on the shipment and determined the packages arrived a few days after the 'promised' date. I did not pay to have it delivered to a UPS store and expect it to be delivered to my home. Over, and beyond the call of duty, an uncommon characteristic to capture, but surely it should be a common aspect in each of us to expect. A few weeks later, I received a call from manager of the UPS store inquiring about the date the packages arrived. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. Nothing but incompetence from UPS!! Their logistics suck; Most other delivery companies give you the ability to track your package down to the hour for the most part. Ups sucksThey took my package from AmazonThen delivered it to the Us Postal Service toDeliver and there is no way to track itNo way to contact customer servicePackage is lostUPS is the worst ! I've lived in my house for 37 years and no other delivery service has ever had any problems finding it. I was notified by UPS my package is being returned to the shipper due to "refusal of delivery." And this was like this before COVID so theres NO excuse other than they're irresponsible and unprofessional. Whether online or by mobile, we help you put your plans ahead of the package. When UPS has to deliver something you might as well not even expect to get your package until the end of the following day that they give you when tracking your package. There was now two addresses for my package. Avoid like the plague. We sent the final two packages by UPS, not only was the staff friendly, professional, but they checked a couple different options on how to ship to try and save us as much money as possible, not to mention they remember who we were and there was a couple of weeks since we sent the first package. The local UPS store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. After a few minutes of talking to the robot agent, I reached a human agent. This call was awful. Learn how UPS can help protect you against the risk having your home deliveries stolen. I don't have any problems with porch piracy, I waited a few days, my package showed up several days later at my neighbors house who lives on the street behind me. Please send a screen shot of the message to Fraud@ups.com and then delete the message. I'd trust a pigeon on delivering me my package before I trust UPS. The rude agent stubbornly said they don't do that because "they don't have control of the charge" (completely absurd when they are the ones asking for my card and when the charge showed in my card a minute later, it was from UPS*OTHER CHARGES on my card balance). To me that goes a long way and they remembered what we were shipping. you pay a billion dollars to ship something for them to act like you can get it on there timing. This is a management issue that UPS has that is not being attended to. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They also give out incorrect info which makes dealing with them difficult and time consuming! Okay so to the beauty of the story within the delivery. Terrible company! The Indian agent was so rude, I could not even understand her on the phone and then she decided to cut me off!!!!!! If you are new to UPS.com, please register and create an ID, Customize your membership with optional premium add-ons. Access My Choice or the UPS Mobile site from your smartphone or tablet. Can you say this with me, Over and beyond the call of duty? This feature helps you automate paperwork, create a bill of lading for freight shipments using saved addresses and commodity information and take care of printing labels and paying for shipping online. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. )First, they made it difficult to reach a human agent. This is indicative of the customer service at UPS store. What the heck kind of customer service is that ?!! Had urgent item told was being sent from Bishop Auckland, United Kingdom to Margate Kent .. Told was sent Friday would receive next day .I then called Monday 09 am as nothing arrived saturday told by advisor the next working day was Monday and it can be any time from 9am till late evening . I worried that it would arrive in a timely manner, and that they wouldn't struggle too much with getting it into the house and properly setup. They’ve lost my packages twice and both had very sensitive timing (overnight). I would definitely not recommend UPS for any type shipping. I went online to the website to change the address, from my leasing office to my townhouse address. Sign up to receive our free weekly newsletter. We found UPS to be more cost effective. HOW do you mess up that bad by delivering someone's package to someone else on the OTHER SIDE OF THE COUNTRY. I prefer using UPS services because it is a comprehensive professional entity. I am going to do my best to choose any other shipment option but UPS in the future. I put all the blame on UPS not target. **Premium members receive two free confirmed 2-hour delivery window requests annually. 2020 United Parcel Service of America, Inc. All rights reserved. UPS has wasted my time and once this shipment is done, I never want to use them ever again. Unsubscribe easily. UPS gets 5 stars for ensuring their system will never allow you to speak to a human being! UPS offers several solutions for small businesses, including help with tracking and billing, returns solutions for retailers including e-commerce businesses and timesaving technologies. Fedex does not seem to have this problem. I shipped a dozen large boxes for a cross country move. I ordered a bunch of things together at the same time and half went through FEDEX and half through UPS. the worse experience ever faced in US , am not talking about the deliver process here but the " after sale " services which its incredible, no word can explained the sufferings with stupid call center auto answering Machin which it lead you to one way at the end " disconnect the line "!!!! Every time the oddly brown old school swat looking truck is around, I am sure to give a proper mental hug, as well as friendly wave of affection to the men, and women who dare to take on the challenges before them, and exceed expectations for a constantly growing delivery demand. Much better service is available through the purple and orange co. or the blue and red co. - might cost a few extra dollars, but worth every penny ! I don't understand why customers have to pay).
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