I read the reviews after placing my order, so I was a bit worried. Items were packaged extremely well for shipping.
When questioned they lie and deny the GBP issue. Speedy delivery, beautiful item as always. Every experience from Matchesfashion is good. Most of the time my orders work out great for me, and I’m always delighted to receive my package in the mail! All rights reserved. SCAM! Great product with a great price and on time delivery. Repeat buyer. We’re in this together! Tip for consumers: Be very cautious with them.
When I called customer service, twice, it turned out to be my problem and that they couldn't be bothered to simply change the delivery method to solve the problem. Maybe the worst customer service I've ever experienced from any vendor in my life. Please think twice before purchasing from them. We use cookies for analytics, personalization, and ads. Share. Items were packaged extremely well for shipping. I purchased a purse from them and received an EMPTY PACKAGE! Share. Very poor. Poor service, false and misleading advertising, Got accused of gaming the referral program, Matches team couldn't explain why, BE AWARE: Matchesfashion: dishonest Store managed by dishonest equity firm Apax partners. One thing that has always put me off buying clothing online is the hassle of having to send things back if they do not fit. The items were in good condition but please tie them nicely in the bags cause they were packed pretty sloppy. fast shipping & beautiful wrapping. I think they somehow get it from the merchant. Tip for consumers: Please check your credit card statements when you shop at this site. Still waiting to receive my package, when I check tracking it gives no update. Very satisfied. Get insight on MatchesFashion real problems. I see there are bad reviews. I need to return due to fit, but love your service and quality of goods! Useful. Products arrived which did not match website images and description! The DHL courrier dropped the package by my front door and rang the bell. That's amazing. i actually just ordered a dress from. Ive shopped quite a few times from Matchesfashion and can say that the products, shipping and packages has been faultless.
The packaging was beautiful and included an envelop with the detail of my order and a return slip. Hassle free and timely and much better than other competitors..
(And Yes, DHL leaves the boxes in the hall, even though they say that they require a signature.) Everything was perfect. When it's good, it's good. I need to return due to fit, but love your service and quality of goods! Whether you are attending prom for the first... We’re in this together! Would love more discounts/loyalty. Checkout was smooth, delivery was fast and my Staud bag was so beautifully wrapped in the most beautiful packaging. It's smooth and quick. Matches Fashion is among the best online fashion retailers in the UK, with pieces from top brands including Saint Laurent, Gucci, Jimmy Choo, Off-White, Versace, and Alexander McQueen. Ratings. Why is 1 website 5 stars and 1 website 2 stars. Would love more discounts/loyalty. I emailed MatchesFashion to ask why they are charging duties when none are due below $800 and they never responded. Reply. The items came in quickly! I have had no problem in the past with purchasing from them but it was an uncommon story today. Prom season is here, and you deserve to look and feel amazing for your big party! Gain trust and grow your business with customer reviews. Going forward, I will still shop with them, but if I can get it elsewhere, I will. Which means unnecessary foreign transaction fees on your credit card statement if you are based outside the UK. To find more information about reviews and trust on Sitejabber.com please visit. Outstanding service again from Matches. Excellent return policy and items are always high quality. You've already flagged this Read 1 more review about MATCHESFASHION Only the latest review will count in the company's TrustScore Samantha Rivera 1 review.
Share. I ordered a pair of shoes, and before they were delivered, they went on sale. Overall they are super fast. Customer support is always polite and answers straight away. I'm so glad that I came across MATCHESFASHION. With the glitches they had, you might end up paying triple for the item. I try to buy everything from here. Loved the packaging! MATCHESFASHION also ranks 103rd among Designer Clothes sites. Repeat buyer. Reply. Problem is, for less than $800 USD, there are no duties to the US. So easy for returns as well! I try to buy everything from here. My five pairs of expensive, brand new, perfect socks arrived in California via DHL within a few days of placing the order.
Note that it says "duties included". I bought a pair of shoes Valentino only 3 day delivery no paid for this and the shoes was perfectly packed perfect condition and real brand for me was excellent experience and a better price find it. I was given the option of waiving my signature, and I did. No paid reviews. © 2020 Trustpilot A/S. A smooth, well orchestrated process that inspires confidence in Matchesfashion.com. 76 reviews for MATCHESFASHION, 2.2 stars: “I read the reviews after placing my order, so I was a bit worried. Love, love, love. Had three orders on the same day and tried to get them to be delivered the next day - only to see that one order wasn't shipped.
I downgraded their rating because of my last experience.
It's smooth and quick. I appreciate this company a lot. When it's bad, it's bad. You've already flagged this H Mocatta 4 reviews. The site has a lot of nice product on sale. Thank you! If the size doesn't fit..... the return is easy.
I was a loyal customer with matchesfashion for many years, I really want to recommend them.
Really can't believe what they are doing to customers. Excellent service, speedy delivery and easy returns. I would like to write about the fast and easy adjustment of matchesfashion through the difficult times we are going through!I have to say as a professional in the health department I came home after long hours working browsing at your emails watching beautiful,artistic clothes,pictures imagining how it could be!Making my days more colourful and inspiring thank u for giving me a boost! Description. Instead I am fortunate that my credit card refunds the difference on a purchase if it goes on sale within 60 days. Love Matches. Excellent return policy and items are always high quality. am i ok to order from you with customer satisfaction. Only the latest review will count in the company's TrustScore Yuka 3 reviews. I have been a customer of matchesfashion.com. Useful.
This store worked well before the owners sold to equity firm Apax partners, and these firms all they want is to maximize their benefits even if it is to the detriment of the client. Reply.
Every experience from Matchesfashion is good. I like shopping on this site and have made several purchases. My five pairs of expensive, brand new, perfect socks arrived in California via DHL within a few days of placing the order.
They will receive the shoes and credit my account in ten days and send me the very same shoes at the sale price. Terrible, ordered a t-shirt 350+ euros a week ago. Learn how to stay safe during COVID-19 in our new guide: Delivery is great, quality of shoes... not so good. Would be even better if you could get sizes replaced without having to go through the refund and re-order process, but I will settle for the current service. Buyer Beware- they have very shady business practices. Very fast shipping and excellent service. The most common issues with MATCHESFASHION are around customer service, which is not as good as expected by some customers. I have even kept items that were not a perfect fit because I assumed that sending them back would be to hard.
Matchesfashion continues to be my favorite store to shop online. Learn how to stay safe during COVID-19 in our new guide: Would be even better if you could get sizes replaced without having to go through the refund and re-order process, but I will settle for the current service. My first time shopping at Matches Fashion and they truly make shopping for luxury items and luxury deals a breeze. When I contacted DHL, I was told that it's the shipper that needs to get in touch and not the recipient (myself). Keep insisting they only charge in your chosen currency. Some shops from NYC (For example mr porter- even though they are in NYC - take much longer! Excellent service. Refused refund or re-shipping. The items were in good condition but please tie them nicely in the bags cause they were packed pretty sloppy. I am in California and delivery is made in two or three days. Useful.
Is that to anyone's advantage? This time, when it was absolutely clear that items I had purchased would never fit I was pleasantly surprised at how easy the returns process was. So it is easier but still an unnecessary inconvenience for me to file a claim with my credit card. Are all the merchandise on your website authentic brands from the company? This time, when it was absolutely clear that items I had purchased would never fit I was pleasantly surprised at how easy the returns process was. Got nowhere with customer service. 17 reviews for Matchesfashion.com, rated 1 stars. Matchesfashion has not responded to any of my correspondence, and refused to offer any assistance.
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